AgLine Dealer Warranty Process

1. Timely Submission and Review:

• All warranty claims must be submitted through the AgLine website. Territory Managers are available to guide and support dealers throughout the claim submission process.
• Claims should include essential details such as product information, proof of purchase, and a clear description of the issue. Supporting documentation, such as photos or videos, is highly recommended.
• Warranty claims must be submitted within 30 business days of the issue.

2. Parts Required for Warranty:

• All parts must be ordered through the AgLine website by the dealer, and a regular invoice will be generated.
• These parts must be listed on the dealer's warranty claim form.

3. Labor Associated with Warranty Claims:

• AgLine will cover labor costs at dealers labor rate for warranty-related work.
• All labor hours must be documented accurately and submitted through the warranty claim form for approval.
• Time allowed can be changed for work preformed

4. Credit Issuance:

• After completing the job and entering all required data into the warranty claim form, dealers must submit the claim for review.
• AgLine will provide an approval or denial notification via email within 24 hours of submission.
• Approved claims will receive an assigned credit, which will be issued to the dealership. Appeals for denied claims must be submitted within 48 hours.

5. Customer Communication:

• AgLine maintains ongoing communication with dealers to provide updates on claim statuses, part shipments, and delivery timelines.
• Dealers are encouraged to keep their customers informed throughout the process to ensure transparency and confidence in the warranty resolution.

6. Commitment to Quality:

• AgLine is dedicated to supplying durable, high-quality parts and effective solutions for warranty issues, reducing the likelihood of recurring problems.